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 Travel Click (Thailand) Co., Ltd will provide professional Ticketing and Reservation staffs and another Business Development Management for contact points in order to ensure that all required immediate services from you are fulfilled with maximum levels. We emphasize on the state-of-the art service exclusively designed because we understand and are fully aware of the
various requirements of the organizational and operational structures of you such as a cycle-billing system, recharge codes, special VIP treatment and so on. Consequently, when establishing a partnership with you, we will ask you to clarify the relevant service requirements that will be specified in Service Level Agreement (SLA). It is the standard measurement to benchmark the service delivery to you.
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 Reservation & Itinerary Planning |
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With real-time AMADEUS Centralized Reservation System (CRS), Travel Click (Thailand) Co., Ltd has unlimited access 7/24 services to find the most suitable availability for a travel pattern. It allows us to make multiple air and non-air reservations for complicated itinerary by means of using a single source of reservation and easily tracking all information within a single reservation code. It means that after making a reservation, a traveler or
a travel arranger will receive a confirmation through telephone call, facsimile, reply E-mail or online reservation status through the web site. |
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Ticket Issuance |
We can efficiently handle a sophisticated request such as Round-The-World or OneWorld with reservation and quotation guarantee. Moreover, we are caliber to handle the Electronic ticket. This allows us to provide maximum services electronically. Once you receive the package, the proper service-package envelop will be delivered containing;
1. Ticket
2. Printout itinerary
3. Immigration Form
4. Two copies of invoice (one for traveler’s reimbursement and the other for the audit of Travel Click (Thailand) Co., Ltd
5. Receipt
6. Passport together with visa entry (if required) |
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Hotel / Car Rental & Cruise Reservation |
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The online system that we utilize has a combine access with Global Distribution System (GDS). It is loaded with online tariff, availability, facts and features of hotel around the world. It facilitates Travel Click (Thailand) Co., Ltd to offer the one-stop services and solutions on the reliable online system within a call. Your traveler or travel arranger will then receive all confirmation reference codes
(air and hotel reservation) under a single and common source.
In case of special corporate tariff for an official preferred supplier programme, you will contact hotel chains to grant special corporate tariff of you to be loaded and accessed by our online system. It will reassure that all travel-related policies are strategically complied at point-of-sales. |
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Electronic Accessibility |
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Travel Click (Thailand) Co., Ltd has been developing our working/operating platform in order to support the fast-moving IT technology for E-commerce market. Our IT Support team is now working to develop our Web Site to allow you to search availability and make own reservation. We will notify you once we complete testing it.
We very appreciate and welcome your E-mail request as an alternative mean to contact our front-line staff. The standard Web Booking Form can directly communicated with our staff.
(For more information, please contact our Business Development team.)
In case of chasing or checking an updated online status of reservation, a traveler or a travel arranger can alternatively login our Online Itinerary Update that is operated under AMADEUS system. All online information will be displayed once after a traveler or a travel arranger input the prerequisite mandatory fields. Those are a reference reservation code and a last name of traveler. |
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Meeting/ Incentive/ Conference and Excursion (M. I. C. E) |
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As mentioned earlier, Travel Click (Thailand) Co., Ltd hires only professions who are skillful in the specific areas. We extremely focus on competencies to offer you the one-stop services and solutions. The strategic advantages for customer are that you manage to monitor, control and benchmark the services through single service provider. More beneficially, you can manage the time for preparing and organizing them effectively
and professionally.
Meeting our management team can be arranged within Bangkok Metropolitan area or in Thailand. Travel Click (Thailand) Co., Ltd. We will work closely with you to identify requirements of you. A dedicated representative to organize an event will be identified with you in order to establish an agreement, a quotation, project plan and Service Level Agreement (SLA).
Incentive or special VIP group travel is one of the expertise of Travel Click (Thailand) Co., Ltd. We have had experiences to organize with or without tour manager escorting the group. you can design a pattern of trip, pre/ post trip, types of hotel accommodation, airline and also
theme party (available for certain countries and areas only).
Conference service can also be arranged both in Thailand and other countries. Travel Click (Thailand) Co., Ltd has strong networks to communicate with the official vendors located around the world to ensure that all requirements as committed by us will be delivered.
Excursion trip for leisure, education or inspection efficiently planned and organized by Travel Click (Thailand) Co., Ltd has variously superior selections to offer you. An adventurous trip, as an example, we recommend tourist attractions promoted by Tourism Authorities such as White Water Rafting, trekking, sightseeing and so on. Again, the service of professional tour escort service is also available upon requested.
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Delivery Services |
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We are highly concerned with the travel-related document especially for a ticket, passport and payment-related documentation. Consequently, we utilize only messengers hired by Travel Click (Thailand) Co., Ltd. We schedule logistic delivery services to reach you within 12:00pm for morning shift and 17:00pm for afternoon shift daily.
In case of urgency or normal after-working hours, additional delivery service fee will be applied. For long distant or overseas delivery, we highly recommend you to use the most reliable outsourced professional courier service. |
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Visa Entry Application |
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Travel Click (Thailand) Co., Ltd will provide and process visa entry application service for you. We kindly ask you to provide the following document available to be collected.
1. Passport with more than six- month validity
2. Two passport-size photographs
3. Letter of certification
4. Letter of invitation (duty trip)
5. Bank Statement (company or personal)
6. Visa entry application fee
Randomly, some Embassies require a traveler or travel arranger of you to have interview at the Embassies. We will notify you once those Embassies inform us. |
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Travel Policy Compliance |
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Travel Click (Thailand) Co., Ltd is one of world-class travel management companies that provide travel-related services exclusively for major corporations that require the service provider who really works and allies with them as a corporation not individualization. The reason is that dealing many staff in sophisticated organizational structures is one of the challenges to monitor company
travel expenditures or whether their staffs travel under their correct entitlements.
It is very crucial that we establish a strategic partnership with you. As normal standard procedures, we will issue ticket only with your approval. In other word, we work upon a common basis “No Travel Approval/ No Ticket”. The approval would be a form of approval number, code, facsimile or e-mail. More effectively and beneficially, the procedures can be adapted or adjusted to be suitable for the requests.
Moreover, Travel Click (Thailand) Co., Ltd proactively works for you in case of non-entitled travel-related requests such as self-upgrade with recharging to you, we will immediately inform you by sending Pre-alert e-mail to the assigned personnel of you for further proper internal notification with the travelers accordingly.
We, by all means, sculpture the state-of-the-art travel service programme based on the existing procedures. Alternatively, you can utilize or manipulate the standard forms. Those will be available in the form of electronic and hard copy document. |
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Potential Cost-savings & Preferred Supplier Programme |
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As we commit to deliver the travel-related solutions for you, we kindly ask you to declare the travel policy before implementing the services. The reason is that our dedicated staffs have to clearly understand those requirements. Theoretically, the potential cost-saving programme is initiated in order to identify any possibilities to reduce travel expenditures. In general, the programme
requires a strategic plan, cooperation among managerial and non-managerial staffs as well as measurable objectives. To be more effective, the preferred suppliers programme is introduced by means of consolidating the volume and creating bargaining power to the vendors
(airlines and hotel). The Account Management team is a team of experts who are skillful to implement the programme.
In summary, without consolidation through single service provider, it is hard to achieve. Based on the international case study, General Electric introduced and implemented the programme in 1995. They could save approximately 25 percent without reduction of travel trip for the five participating countries in Asia Pacific. It is not surprising that many major corporations are interested in the programme. |
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Service Level Agreement (SLA) |
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The service level agreement is one of the tangible agreement and benchmarking measurement between Travel Click (Thailand) Co., Ltd and direct customer. The standard service level agreement will be discussed and provided.
Appendix 3 (Standard Service Level Agreement- SLA)
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Management Information Report (MI Report) |
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Implementation Plan/ Processes |
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To identify and delegate the action plan to effectively introduce and implement the travel management programme, we truly recommend you to utilize our standard implementation plan. It is to guide among working teams and prioritize what should be done. The standard implementation plan is only a guideline. It can be redesigned and customized to suit your requirements. |
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Problem-solving & Resolution Plan |
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Travel Click (Thailand) Co., Ltd is a standard approach the service shortfall with an immediate acknowledgement and twenty-four hour turnaround time for resolution plan. In case of multiple or complex circumstances, we will work strategically and closely with you in order to justify action and resolution plans. Our management team is very concerned with the service issues and approaches in order to avoid
the repeated difficulties occurred in the future. |
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Account Management Programme |
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It is obvious to notice that there are lots of efforts and cooperation participating to introduce and implement the travel management solutions. You can anticipate many inquiries and questions from the staff. It is then necessary to have a dedicated person or team assigned for your direct contact. Actually, the Account Management programme for travel industry has just
been introduced not for so long only couple years in Thailand. Activities of the Account Management Programme consists of
 Establishing a vertical and horizontal relationships with travelers,
Travel arrangers, Accounting, Administration and also Human Resource departments.
Establishing a Service Level Agreement (SLA)
Obtaining the travel policy
Delivering monthly Management Information report with agreeing upon the styles and details.
Enhancing the travel management services and solutions through face-to-face and group meetings.
Benchmarking the existing deals in order to introduce the preferred supplier programme
Analyzing and identifying possible cost saving and effectiveness quarterly.
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