TARIFF All tariffs are offered and displayed as net per room per night in single, twin, double or triple occupancy inclusive of hotel service charges but exclusive of VAT. All confirmed tariff with details will be displayed in the payment page. The tariff may vary from time to time depending on seasonality. But all displayed tariff are confirmed and guaranteed according to indicating to each hotel room. Breakfast is normally available in every hotel but it maybe an extra charge for certain hotel. In this case, breakfast will be indicated whether it is included or excluded from the displayed tariff. The online real time chat is also available for your possible inquires. In addition, you can reach us at Sales@TravelClick.biz or our designated facsimiled 66 (0) 2249 9977. Peak Seasons There three main periods considered to be peak seasons in Thailand as follows: Thai New Year or Songkran Festival is Thai public holiday which is during 13-17 April each year. However, the public holiday will be confirmed and announced tentatively each year depending on the government. Chinese Lunar New Year is tentatively during February each year. Christmas and New Yea Eve is highly demanded every year. Normally, each hotel announces their peak season to cover from 15 December through middle of January. We then would like to encourage you to prearrange your travel in advance because in many cases the fully paid guarantee payment is due at least 15 days prior to your stay. Practically, most hotels insist to offer “Gala Dinners” compulsorily for New Year Eve. DEFINITIONS AND TERMINOLOGIES Black out period is non saleable that the hotels do not release the room to be sold in the market, which is possibly from the big events or conference held during those period. So the notification of Black out appears in each hotel property. Booking on Process shows that your requests has been accepted and generated through our online reservation. It will be a while to automatically respond. You should then either log-in again to check status or we will send a confirmation email to your designated e-mail address. Confirmed but Not Guarantee is the status of the booking when your requested hotel room has been reserved and confirmed however there booking does not reach the deadline to settle the payment, which is normally 7-14 days prior to the date of checking in. Once you receive the notification from us or your reservation reach the deadline, we will notify you in advance so that you will be able to process your credit card settlement. Otherwise, you reserved hotel room will be released to others. Guaranteed Booking is confirmed with credit payment have been done. You will receive the online confirmed hotel reservation voucher as your reference or you can log-in to our website and click Booking Status. BOOKING PROCEDURES 1) Our standard hotel reservation is done as prepaid basis that means once you settle the payment with us and your status of your booking shows GUARANTEED BOOKING . It means that your booking is guaranteed by Travel Click (Thailand). You will receive a hotel voucher as your reference upon check-in the hotel. 2) Some of the hotels displayed in our website do not offer the prompt allotment for certain peak period. So, our staff needs to call and check the availability of the hotel and confirm you within one business day. Otherwise, in case of peak season, your requested hotel is fully booked, we would then offer you the similar alternatives 3) You can choose your requested hotels for maximum 5 hotels. Once one of the room in your shopping cart is confirmed, you can choose whether you would like to process payment or you can wait until your most preferred hotel is confirmed. However, in case of peak season, we would encourage you to process your payment because the lead time of dead line for peak season is very short. This will ensure your reservation is guaranteed and confirmed. PAYMENT The automatic email reminder will be sent to you at least 7 days prior to your stay. You can settle your payment as follows; Online credit card payment via our secure internet channel using your credit card. We accept Visa and Master. Bank transfer You can settle the payment to one of designated bank accounts as follows;
The payment is done for hotel accommodation and breakfast (where stated) only. The personal uses such as laundry, telephone call and mini bar will be settled separately without our responsibility. CANCELLATION Cancellation for booking for Booking on Process There is not any charges in case you cancel. Confirmed but Not Guarantee In case any requested booking is cancelled prior to the deadline for payment and we receive the Cancellation of your requests. There are not any charges. Guaranteed Booking and you receive the confirmed hotel voucher with 48 hours prior to the day of check-in If paid by credit card Baht 500 handling charges and the outstanding amount will return to the original credit card with 5% credit card fees. If paid by cash Baht 500 handling charges and the outstanding amount will be returned in cash. Guaranteed Booking and you receive the confirmed hotel voucher with less than 48 hours to the day of check-in If paid by credit card |
||||||||||||||||||||||||||||||||||||||||